Q? How do claims get submitted?
A. We electronically submit all clean claims daily. We mail claims daily to insurance companies that do not yet accept electronic submissions. We monitor all electronic submission reports for denials and eligibility issues, and take necessary action.

Q? Are you HIPAA compliant?
A. Yes. We also keep track of all new code and regulatory changes and automatically update the software.

Q? How much do your services cost?
A. Our fees vary depending on your specialty and practice size and whether or not you scan your documents. No matter which solution you choose, you will almost surely experience significant savings, and our efficient processing model with overnight services will quite likely result in an increase in your overall collections.

Q? Why should I spend all that money on a billing service when I can rather do it in-house?
A. Hiring and training new staff, employee benefits, vacation/sick leave, and staff turnover are just a few factors increasing the costs of managing an efficient in-house billing program. Added to the operational overhead of day to day billing, software/hardware maintenance, clearinghouse fees, postage, and so on, the list of expenditures for practices is endless. EastSide Billing INC. can and will show the cost savings to each potential client by comparing what the provider pays for its billing staff in wages, taxes, 401K, Disability, Healthcare and Dental benefits, and Paid time off to what EastSide Billing INC. will charge as our billing fee.

Q? Is it smart to let my billing go out to another company?
A. Industry experts agree that it can be extremely good business to concentrate on your core competencies, like providing quality dental care, and intelligently "outsource" your ancillary functions, like billing. Our dentist oriented professional billing staff has many years of experience in the dental billing industry. It is in our best interests to maximize our client's revenue and profits as our fees are based on revenue collected.

Q? How does this reduce my administrative headaches?
A. You no longer have to worry about a dental billing office staff. We are responsible for hiring, training and supervision. You don't have to provide office space and storage for the dental billing office. You don't have to worry about the computer or software. We take care of all those details including patient inquires. All you need is a simple Internet connection in your office to use for patient lookup and to generate charge tickets.

Q? What are the benefits of outsourcing your billing?
A. The most important benefit is that it allows you to focus on your core competencies as a healthcare or dental provider.Outsourcing your dental billing will maximize your practice revenue while at the same time allowing dentists to focus on the most important aspect of their job: providing top quality healthcare for patients. Outsourcing your dental billing will also save you from administrative headaches. You will save money and operational time as well. Your nagging, detailed billing issues will be addressed by us as well. It is estimated that 30% of insurance claims are on hold, denied, or lost, costing you $5-$7/claim. We work to resolve this issue for our clients. Outsource your dental billing to our company, and save money on:

Q? What is it that EastSide Billing INC. does that is different than my in-house dental billing department? Why do you think you can be more successful at collecting my A/R?
A. We have two major advantages over your in-house billing department; our focus and our procedures. In working with healthcare providers, we see how difficult it is to retain good qualified staff to process payments and follow-up on unpaid and denied claims.
EastSide Billing INC.'s staff is highly qualified and has many years of experience regarding dental insurance billing and denials. We create maximum reimbursement through our reporting and follow up of aged/denied claims. We are highly qualified in electronic billing procedures and have access to all pertinent billing and coding resources. Our billing and collections staff at EastSide Billing INC. is constantly seeking and finding new and innovative ways to maximize our client's overall reimbursement.

Q? How does your service work?
A. All you need to do is send us your work, either by scanning and uploading it to us, or by mailing it, or by having us pick it up. We take the information and create claims to be sent to insurance payees. This way you still have control of everything. The checks and payments still go directly to you. We get the copies. All PHI is stored under HIPAA guidelines. Each month we generate an invoice for our services. Detailed reports are included with the invoice to show a breakdown of collections received for each billing cycle. If you are currently using a PMS for billing, we can adopt and use your existing PMS through HIPAA compliant secure connection.
EastSide Billing INC.'s staff is highly qualified and has many years of experience regarding dental insurance billing and denials. We create maximum reimbursement through our reporting and follow up of aged/denied claims. We are highly qualified in electronic billing procedures and have access to all pertinent billing and coding resources. Our billing and collections staff at EastSide Billing INC. is constantly seeking and finding new and innovative ways to maximize our client's overall

Q? Can data from my existing software be transferred and used?
A. This depends on how your existing software handles data exports. If your software can export all its data to an electronic format, we may be able to convert it into our formats at a small additional cost to you. If this cannot happen, but your existing software can print reports of patient demographics and Receivables, we can manually enter it into our database. Please call us to discuss your particular situation.

Q? What specialties do you support?
A. Our expertise and experience lay in all dental specialties which include orthodontics, endodontics, periodontics, oral and maxillofacial pathology and radiology, but we are adept in almost all specialties.
In the medical billing arena we cover majority of the specialties including orthopedics, cardiology, anesthesia, obstetrics and gynecology, acupuncture, oncology, radiology, gastroenterology, neurology, pediatrics, and ophthalmology.

Q? Would I lose control if I outsource my billing?
A. No, you would not lose control. Our service is designed to provide you with detailed billing, A/R reports and analysis to ensure that you have more information on where your outstanding money is than your current system provides.

Q? How will I know if you are doing a good job?
A. We can sit down with the dentists/physicians/office managers and selected staff monthly to review the monthly reports. These provide an excellent picture of the practice's billings and collections. The reports include an aged accounts receivable summary, detailed practice productivity and insurance statistics. Custom reports are available for those practices that require them.